Refund & Cancellation Policy

1. Overview

At ClariText, we are committed to ensuring customer satisfaction with our products and services. This Refund Policy outlines the conditions under which you may request a refund and the process for doing so.

We believe in the quality of our services and want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help.

2. Refund Eligibility

3. Refund Request Timeframe

Standard Products and Services:

• One-Time Credit Packs: Within 30 days of purchase (unused credits)
• Subscription Plans: Within 14 days of renewal
• Annual Plans: Within 30 days of purchase
• Used Credits: Credits used for image processing are non-refundable

Special Circumstances:

Extended timeframes may apply in the following situations:

• Service outages lasting more than 72 hours
• Documented billing errors
• Legal requirements in your jurisdiction

4. How to Request a Refund

Step 1: Contact Support

Send an email to support@unblurtext.com with the following information:

• Your account email address
• Order number or transaction ID
• Purchase date
• Detailed reason for refund request
• Any relevant screenshots or documentation

Step 2: Review Process

Our support team will:

• Acknowledge your request within 1-2 business days
• Review your eligibility according to this policy
• Request additional information if needed
• Attempt to resolve the issue before processing a refund

Step 3: Processing

Once approved, refunds will be processed as follows:

• Decision notification within 5 business days
• Refund will be issued to the original payment method
• Processing time: 5-10 business days
• Bank processing may take an additional 3-5 days

5. Refund Methods

Original Payment Method

Refunds are typically issued to the original payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfer: 5-7 business days

Alternative Options

In some cases, we may offer:

• Account credits for future use
• Service extensions or upgrades
• Transfer to a different product/service

6. Subscription Cancellation

Cancellation vs. Refund

Canceling a subscription is different from requesting a refund:

• Cancellation: Stops future charges, service continues until billing period ends
• Refund: Returns payment for unused or unsatisfactory service

Pro-Rated Refunds

For eligible subscription refunds:

• Annual plans: Pro-rated refund for unused months
• Monthly plans: Typically not pro-rated
• Usage-based plans: Only unused credits refunded

7. Credit Refunds

Important Notes:

• Credits used for image processing are non-refundable
• Unused credits can be refunded (within 30 days of purchase)
• If image processing fails, credits are automatically refunded to your account
• If you wish to convert unused credits to a cash refund, please contact us

8. Dispute Resolution

If you disagree with our refund decision:

Internal Review

• Request escalation to management
• Provide additional documentation
• Allow 5 business days for review

External Options

• File a dispute with your payment provider
• Contact consumer protection agencies
• Seek resolution through small claims court

9. Policy Modifications

We reserve the right to modify this Refund Policy at any time. Changes will:

• Be posted on this page with an updated effective date
• Be communicated via email for significant changes
• Apply to new purchases after the effective date
• Be governed by previous terms for existing purchases

10. Contact Information

For questions about refund requests and this policy:

Note: This Refund Policy is part of our commitment to customer satisfaction. We encourage you to contact us with any concerns before requesting a refund, as we may be able to quickly resolve your issue.